Gaming on l111 is meant to be fun — a way to unwind, enjoy a few rounds of slots or eBingo, and maybe cheer on your favourite basketball team. It should never feel like a pressure or an obligation. This page is here to help you stay in control, recognise the warning signs early, and access the tools that keep gaming enjoyable.
Built-in controls available in your l111 account to help you stay on top of your play
Set a daily, weekly, or monthly deposit cap that matches your personal budget. Once you hit your limit, no further deposits can be made until the period resets. You can lower your limit anytime — increases take a cooling-off period to take effect.
Get notified when you've been playing for a set amount of time. Time can pass quickly during a gaming session — these reminders help you take stock, take a break, and decide intentionally whether to continue or log off.
If you feel you need a longer break from gaming, you can request a self-exclusion period through our support team. Self-exclusion requests are prioritised and take effect as quickly as technically possible. During exclusion, login access is suspended.
A shorter version of self-exclusion — take a break from your account for a defined period without going through a full exclusion process. This is useful if you just need a few days away to reset and come back refreshed.
You can set a maximum loss threshold for a given period. Once your net losses reach that amount, gaming is paused for the remainder of that period. This is one of the most direct tools for keeping gaming within a comfortable range.
Our support team is available around the clock through the l111 platform. Whether you need help setting a limit, understanding a tool, or requesting account restrictions, our team will assist you without judgement and without delay.
Gaming becomes a problem when it stops being fun. Here are signs that your relationship with gaming might need a closer look.
Chasing losses — Placing more bets to try to recover money you've already lost is one of the clearest warning signs. Losses in gaming are not debts that will be paid back by the next spin.
Gaming with money for necessities — If you're using funds meant for rent, groceries, bills, or family expenses, that's a serious signal to stop and reassess.
Losing sleep or neglecting responsibilities — When gaming is affecting your work, your family life, your sleep, or your relationships in Metro Manila, Cebu, Davao, or wherever you are — it's time to take a break.
Feeling anxious or irritable when not playing — Emotional discomfort during periods away from gaming can indicate dependence rather than recreation.
Hiding your gaming from others — If you're concealing how much time or money you're spending from people close to you, that's worth taking seriously.
Most players on l111 enjoy gaming as a leisure activity without any issues. These habits help keep it that way.
Answer these questions honestly. If you find yourself saying "yes" more than once or twice, it may be worth using one of the tools in your account — or speaking with our support team.
Common questions about responsible gaming on l111
All responsible gaming tools are available directly through your l111 account or via our support team
Log in to your l111 account and navigate to Settings to find deposit limits, session reminders, and loss limit controls all in one place.
Our 24/7 support team can apply restrictions to your account immediately. You don't need to navigate settings yourself — just ask us and we'll handle it.
Send a written request to our support email and we will process your responsible gaming request — including self-exclusion — as promptly as possible.
If you've downloaded the l111 app, account controls including limits and breaks are accessible directly from the app menu — available wherever you are in the Philippines.
Gaming is at its best when it's fun, relaxed, and within your comfort zone. Join l111 and use the tools, limits, and support we've built to make sure it stays that way.
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