l111 Privacy Policy

1. Information We Collect

l111 collects personal information in several ways: directly from you when you register or interact with the platform, automatically when you use our services, and from third parties involved in operating your account such as payment processors and identity verification services.

The main categories of information we collect are as follows:

We do not knowingly collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. If you provide additional information voluntarily — for example, in a support message — we handle it with the same level of care.

2. How We Use Your Data

Every piece of information l111 collects has a specific purpose. We do not use your data for anything beyond what is described in this policy. Here is how your information is used:

• Account management: Creating and maintaining your player account, processing login requests, and managing your session security including OTP verification.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through your chosen payment method, and maintaining accurate records of all financial activity on your account.
• Identity verification: Confirming that you meet our eligibility requirements, including age verification (21+) and KYC checks required before withdrawals are processed.
• Platform security: Detecting and preventing fraud, money laundering, collusion, and other prohibited activities as outlined in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support based on interaction history.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic play, and enabling the self-limitation tools available in your account settings.
• Legal compliance: Meeting our obligations under applicable laws and responding to lawful requests from authorities where required.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players navigate the platform and improve the overall experience.

3. Data We Share and With Whom

l111 only shares your personal data with third parties where it is necessary to operate the platform, meet legal obligations, or protect the security of the service. We do not sell your data. The categories of recipients are:

• Payment processors: To facilitate deposits and withdrawals in PHP via bank transfer and local e-wallets. These providers receive only the minimum data required to process your transaction.
• KYC and identity verification providers: To confirm your identity and age before enabling withdrawal functionality. These services process your submitted documents under their own security standards.
• Fraud prevention and anti-money laundering services: To screen transactions and account activity against risk databases. This is a standard requirement for online financial services.
• Technology and infrastructure providers: Companies that provide hosting, security monitoring, and platform maintenance services operate under strict data processing agreements with l111.
• Regulatory and legal authorities: Where we are legally required to disclose information — for example, in response to a court order or a lawful request from a government agency in the Philippines — we will comply.

All third parties with whom we share data are required to handle it securely and only for the specific purpose for which it was shared. We do not permit them to use your data for their own marketing or analytics purposes.

4. KYC and Identity Verification

Before your first withdrawal can be processed, l111 requires you to complete a Know Your Customer (KYC) verification. This is a standard process for online gaming and financial platforms and is in place to protect you as much as it protects the platform.

During KYC you will be asked to submit a valid Philippine government-issued ID. Accepted documents include a Philippine passport, UMID, SSS ID, driver's licence, or PhilSys National ID. You may also be asked for proof of address depending on the circumstances of your account.

Your submitted documents are processed by our verification partner under strict confidentiality and are not retained longer than necessary for compliance purposes. The results of your verification — whether your identity was confirmed or not — are stored on your account record.

If your KYC submission is unsuccessful, you will be informed of the reason and given the opportunity to resubmit with a clearer image or alternative document. Our support team can guide you through this process if needed.

5. Cookies and Tracking

l111 uses cookies and similar technologies to keep the platform functioning correctly, maintain your login session, and understand how players use the site so we can improve it. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and basic navigation. You cannot opt out of these without affecting your ability to use the service.
• Functional cookies: Remember your preferences such as language settings and display options so you don't have to reset them each visit.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and not linked back to individual accounts.
• Security cookies: Help us detect unusual login patterns or suspicious activity that may indicate an attempt to compromise your account.

Most modern browsers allow you to manage cookie settings through their privacy preferences. If you block all cookies, some features of the l111 platform may not work as expected. For questions about specific cookies in use, contact our support team through the platform.

6. Data Security

l111 takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. You can verify this through the padlock icon in your browser address bar.
• Secure data storage: Personal data and financial records are stored on secured servers with access controls that restrict who can view or modify records.
• OTP authentication: Account actions such as login from a new device or initiating a withdrawal may require one-time password (OTP) confirmation sent to your registered mobile number.
• Fraud monitoring: Our systems continuously monitor account activity for patterns that suggest fraud, collusion, or unauthorised access. Suspicious activity triggers an automatic review.
• Staff access controls: Internal access to player data is restricted on a need-to-know basis. Staff who handle player data undergo regular training on data handling obligations.

Despite our best efforts, no online system can be guaranteed 100% secure. If you suspect that your l111 account has been compromised, contact our support team immediately through the platform and change your password right away.

7. Data Retention

l111 retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and compliance obligations. Financial transaction records, KYC documentation, and account history are typically retained for a minimum period in line with standard requirements for online financial services operating in the Philippines.

After the applicable retention period has passed, data that is no longer needed is securely deleted or anonymised so it can no longer be linked to your identity. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

If you request account closure, we will process your request and begin the data wind-down procedure. Note that certain records cannot be deleted immediately if they are subject to an ongoing legal obligation or investigation.

8. Your Rights

As a registered player on l111, you have rights over your personal data. We are committed to honouring these rights promptly and without unnecessary complication:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold is inaccurate or outdated, you can ask us to correct it. Some corrections may require re-verification.
• Right to deletion: You can request that we delete your personal data. We will do so where we are not required to retain it for legal or compliance reasons.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent: Where we rely on your consent to process certain data, you can withdraw that consent at any time. This will not affect processing carried out before your withdrawal.

To exercise any of these rights, contact our support team through the l111 platform. We may need to verify your identity before processing a data request to ensure we are responding to the right person.

9. Children's Privacy

l111 is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age declaration and is followed by KYC verification to confirm that players meet the minimum age requirement.

If we become aware that an account has been created by or on behalf of a person under 21, that account will be immediately suspended and any associated data reviewed in line with our account closure procedures. Winnings accrued on underage accounts may be withheld in accordance with our Terms and Conditions.

If you believe a minor has registered an account on l111, please contact our support team immediately so we can investigate and act accordingly.

10. Updates to This Privacy Policy

l111 may revise this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable privacy laws in the Philippines, or improvements to our data handling practices. When we make changes that are material — meaning they could meaningfully affect your rights or how we use your data — we will notify registered players via in-platform announcement or email.

The updated policy will always be available on this page with a revised effective date shown at the top. If you continue using l111 after an updated Privacy Policy takes effect, you are considered to have accepted the changes. If you disagree with any update, you should stop using the platform and contact support to arrange account closure.

We recommend revisiting this page periodically, particularly if you have not used the platform for an extended period. Staying informed about how your data is handled is part of being a confident, secure player on l111.